Re: we don't have a bugzilla

Andrew Dunstan wrote:
> 
> I entered "bugzilla" on the archives search page and got this link, 
> right out of the recent discussion, at the top of the list:
> 
> http://archives.postgresql.org/pgsql-hackers/2008-04/msg00764.php
> 
> That and a few similar results might have given the OP some hints about 
> what people are thinking and why.
> 

How would he know to search at the archives?
 * There is no archives signature at the bottom of -hackers lists
 * The mail-pref link when followed doesn't provide a link to the archives
 * The website? Hmm I guess I click support and then a link called 
mailing lists, oh and then there is a link somewhere down the middle of 
the page that says, "archives".

Lastly, why would I search the archives?

There is this vast assumption that anyone (I do this too) will just 
"know" to do something in this community. I think that assumption is far 
off base.

IMO, a more appropriate response would have been something like:

Thanks for the discussion, this is something our community is currently 
considering. You can view these two links if you are interested.

<link>
<link>

All we did with our response is say...

Hey, you are a troll, go away. When in fact he likely wasn't.

> Well, his post added precisely nothing to the debate. Personally, when I 
> find something surprising my first reaction is to go looking for a 
> reason, and only to ask about it if I can't find answers. As I have 

As my wife often tells me, "you are not like everyone else".

The first natural response from most people that I encounter, is to ask 
not to research.

> demonstrated, finding clues would have been absurdly simple, despite 
> your assertion to the contrary. I just don't see any point at all in 
> posting a link to some random blog where mostly anonymous posters 
> comment on our lack of a bug tracker.

Well I won't disagree that the post was offtopic for the list.


> (BTW, I have long been on the record as being in favor of using a 
> tracker for both bugs and features, and I did work some years ago on 
> making mainline Bugzilla fully support Postgres.)

Right, which is also why I was surprised by your reply.

Sincerely,

Joshua D. Drake