Gavin,
> I once went out of my way to help someone with Mac. They were so Mac
centric they did not realize that they were not giving us the right
information to help them, but this was not obvious until later in the
thread. I made some comment about Linux - next moment they were accusing
> everyone of not helping them properly because they were using a Mac, as
though we had been deliberately discriminating against them!
I hear ya. I do the same thing setting up a Linux VM to try to help someone
on Ubuntu or CentOS.
My main point was if you don't have anything helpful to say, don't say
anything at all.
I recall someone posting something earlier about on the lists we should have
a section like:
HELP US HELP YOU
That details the information anyone having a problem should provide to make
it easy for others to help them.
Can't find that item on mailing list.
Thanks,
Regina